Withdrawal and Returns
You have the right to return products purchased, without having to be obliged to let us know why you wish to return the goods within forteen days from the date of the delivery. In this case you only charge the direct cost of returning goods (shipping costs from and to AG Sponges). Returns accepted only if the items you wish to return in the same condition as received, but that they be unsealed or has violated the packaging along with the documents, evidence and retail packaging that came with the product. In case of refund, the refund will be completed within thirty days from the date of receiving the goods.
For international orders and for packages not received or lost a full refund will be issued once the Hellenic post office confirms the lost of the package. If there is a delay for the package delivery AG Sponges is not responsible for the delays made from destinations postal offices. You need to contact your country’s postal office in order to find your package. If your package is confirmed as lost or it returns back to AG Sponges then a full refund or resend will be made according to your preferences. The refund will take place within 30 days of the lost confirmation from Hellenic post office.